Privacy Policy

Welcome to De Experience ("Vertex Crib", "we", "our", "us"). We provide a real estate marketplace platform that connects property seekers, landlords, real estate developers, and tenants across various institutions, states, and regions.

Depending on whether you access our platform as a Tenant, Landlord, or Visitor, we collect the following types of information:

We use your information to operate, deliver, and continuously enhance our services. Specifically:

• Facilitating property listings, lodge bookings, rentals, and real estate transactions.
• Verifying user identities (KYC) to maintain safety, reduce fraud, and ensure landlord credibility.
• Enabling seamless in-app communication between prospective tenants, property owners, and agents.
• Processing payments and routing rental disbursements securely.
• Sending important system updates, security alerts, and transaction receipts.

We do NOT sell, rent, or trade your personal data to third-party advertisers. We only share information under strict operational conditions:

• Between Property Owners and Tenants: Basic contact information is shared when an inquiry, viewing request, or rental agreement is initiated.
• Service Providers: We work with trusted partners for cloud hosting, payment processing, SMS notifications, and analytics under strict non-disclosure obligations.
• Legal & Regulatory Compliance: If mandated by law enforcement authorities, court orders, or applicable regulations.

We retain your personal information for as long as your account remains active or as required by financial auditing, legal compliance, and tax regulations. You may request account deletion or data anonymization at any time by contacting our support team.

We employ robust technical and organizational security controls, including TLS/SSL encryption for data in transit, encrypted databases, role-based internal access controls, and automated vulnerability monitoring. While no electronic system is 100% secure, we continuously update our posture to protect against unauthorized access.

We use session cookies and local storage tokens to remember your login state, preserve your search filters, and collect anonymized platform analytics. You can manage or disable cookies via your browser settings, though certain platform features may require active cookies for optimal functionality.

Depending on your jurisdiction, you hold the following rights regarding your data:

Our platform is designed for individuals aged 16 and above. We do not knowingly collect personal data from minors. If we discover an account created by a minor without parental consent, we will promptly terminate the account and purge the data.

Our application may feature links to third-party sites, payment portals, or external property listing services. We are not responsible for the privacy practices or contents of those external websites. We encourage you to review their policies individually.

We may periodically modify this Privacy Policy to reflect changing legal requirements or system enhancements. Whenever material updates are made, we will notify registered users via email or in-app alerts and update the "Effective Date" top badge.